[clamav-users] Bad error path UX for Your ClamAV installation is OUTDATED

[Al Varnell]

The FAQ / help files have been a back burner issue for several years now, so I'm sure the ClamAV team would welcome your volunteering time and effort to fix them, as I feel certain they will never be properly updated without help.

Sent from Janet's iPad

-Al-

On Nov 22, 2016, at 7:51 PM, timeless wrote:
> There are google hits indicating that people get this message:
> 
>> WARNING: Your ClamAV installation is OUTDATED!
>> WARNING: Local version: {something} Recommended version: {newer}
>> DON'T PANIC! Read http://www.clamav.net/support/faq
> 
> I've gotten that message with a different version.
> I'm not trying to critique the styling of "OUTDATED" or the general
> presentation of the message.
> 
> What concerns me today is what I should do as a Hitchhiker. I brought
> my towel to a new job recently.
> When I arrived, I read "Don't Panic". And then I followed the link.
> 
> That url redirects to http://www.clamav.net/documents/troubleshooting-faq
> Which doesn't really talk about the error-state.
> 
> What it does say is:
>> How many times per hour shall I run freshclam?
>> If you are running ClamAV 0.7x please upgrade now.
>> If you are running ClamAV 0.8x or later...
> (The people asking about this are running 0.9x)
> 
> That's a problem.
> 
> I'm glad you provided a url and told me not to panic. But by sending
> me to a page that doesn't talk about my problem, you've caused me (and
> anyone else who has hit that message, and I know I'm not alone because
> I can see posts to various lists with varying ClamAV versions about
> this message) to panic, at least a bit.
> 
> https://www.clamav.net/documents/upgrading-clamav talks about the
> error message...
> 
> I'd like to suggest that the URL "http://www.clamav.net/support/faq"
> be treated as a URL that *should* cover this error message.
> In fact, I can't find any pages on the internet that directly link to
> this url that are not just ML posts about this error message.
> As such, it seems like the url could be split off to just cover this case.
> 
> You might be able to start w/ the upgrading-clamav article, but while
> it talks about the error, it isn't very helpful.
> It also suffers from problems that I identified in my previous email, as in:
> 
>> Make sure there is really only one version of ClamAV installed on your system: $ whereis freshclam $ whereis clamscan
> 
> There should be line breaks before each `$`
> 
> Here's the general markup:
> <p>Make sure there is really only one version of ClamAV installed on
> your system:
> <code>$ whereis freshclam</code>
> <code>$ whereis clamscan</code></p>
> 
> Note that linebreaks in html do not magically get converted into
> linebreaks in rendered content...
> 
> Thanks for your time and attention.