[clamav-users] Reporting malware/false negatives

[Alex]

Hi, I reported an encrypted word macro virus this morning, and this
evening it is still not detected by sanesecurity or clamav proper.

How long does it typically take for a sample to be analyzed and a
pattern to be created?

What is the typical procedure going on behind the scenes? Is this a priority?

I don't even bother reporting them to sophos, et al because it's
sometimes days before they're added. I was expecting better from
clamav...

There's still no ticketing or follow-up mechanism with samples, so I
have no way of indicating which sample I sent...