[clamav-users] ERROR 403: Forbidden

[Jon Roberts]

I've modified the conf file to use the same IP that the other server used, no dice still:


Retrieving http://104.16.188.138/main.cvd
Trying to download http://104.16.188.138/main.cvd (IP: 104.16.188.138)
WARNING: getfile: Unknown response from 104.16.188.138 (IP: 104.16.188.138)
WARNING: Can't download main.cvd from 104.16.188.138

(different error/response as I'm, having to use the normal update method to ensure it uses the correct IP)


________________________________
From: clamav-users <clamav-users-bounces at lists.clamav.net> on behalf of Maarten Broekman <maarten.broekman at gmail.com>
Sent: 28 August 2018 11:24
To: ClamAV users ML
Subject: Re: [clamav-users] ERROR 403: Forbidden


On Aug 28, 2018, at 06:17, Jon Roberts <jon at racksrv.net<mailto:jon at racksrv.net>> wrote:


>From the troubled server:

wget http://database.clamav.net/main-55.cdiff
--2018-08-28 11:14:43--  http://database.clamav.net/main-55.cdiff
Resolving database.clamav.net<http://database.clamav.net>... 104.16.189.138, 104.16.187.138, 104.16.188.138, ...
Connecting to database.clamav.net<http://database.clamav.net>|104.16.189.138|:80... connected.
HTTP request sent, awaiting response... 403 Forbidden
2018-08-28 11:14:43 ERROR 403: Forbidden.

>From another server on the same network:

wget http://database.clamav.net/main-55.cdiff
--2018-08-28 11:16:15--  http://database.clamav.net/main-55.cdiff
Resolving database.clamav.net<http://database.clamav.net>... 104.16.188.138, 104.16.185.138, 104.16.186.138, ...
Connecting to database.clamav.net<http://database.clamav.net>|104.16.188.138|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 34736938 (33M) [application/octet-stream]
Saving to: `main-55.cdiff'



It seems like those machines are contacting two different IP addresses. The failure situation happened on 104.16.189.138 which the success situation had 188 in the third octet (104.16.188.138).  Are you sure that the second machine was able to contact the 189 address successfully? Or that the first machine was also getting an error on the 188 address?

Any ideas? It looks like we're getting blocked but I'm not sure who to contact to have the issue rectified?

Regards, Jon


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