[clamav-users] clamav: problems with updating definitions database

[Christian]

Hi altogether,

I installed clamav on friend´s laptop (via teamviewer because she lives
far away).
Her system: Linux/Lubuntu 18.04.4 LTS, 64 bit.

Alas virus-signature-update doesn´t work.

After killing the freshclam-process - in order to update manually - I
tried "sudo freshclam". At first it worked but after 27 MB of download
it stopped:

Terminal-output:

Apr 15 13:47:47 margret-ThinkPad-T430s freshclam[1505]: Wed Apr 15
13:47:47 2020 -> ^Download failed (28) Wed Apr 15 13:47:47 2020 -> ^
Message: Timeout was reached       
Apr 15 13:47:47 margret-ThinkPad-T430s freshclam[1505]: Wed Apr 15
13:47:47 2020 -> ^getcvd: Can't download daily.cvd from
https://database.clamav.net/daily.cvd           
Apr 15 13:47:47 margret-ThinkPad-T430s freshclam[1505]: Wed Apr 15
13:47:47 2020 -> Trying again in 5
secs...                                                              
Apr 15 13:47:52 margret-ThinkPad-T430s freshclam[1505]: Wed Apr 15
13:47:52 2020 -> daily database available for download (remote version:
25782)                          
Apr 15 13:47:56 margret-ThinkPad-T430s freshclam[1505]: Wed Apr 15
13:47:56 2020 -> Update process terminated

After 5 secs it started again but with the same result.
And every time it starts at 0 MB. So the update-process never ends.

I´ve got no idea what can be done besides this:

"For offline update, you can also directly download virus definition
from database: main, daily and then put them into /var/lib/clamav
(remove old files)."
(see:
https://askubuntu.com/questions/114000/how-to-update-clamav-definitions-database
).

What´s your opinion about that?

Thanks for your help in advance.
Greetings.
Rosika